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A new study by Bain & Company, “Service now! Time to wake up the sleeping giant,” introduces Bain’s Service Excellence Framework. In it, we show proven steps for building a more efficient and profitable service business and describe the successful transition to becoming a customer-focused service provider - a challenging endeavor, but one that offers great rewards.
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Customer loyalty has never been more important for utilities, since liberalization in European markets makes it easy for consumers to switch providers. Bain’s study on customer loyalty reveals the most common reasons for staying or leaving.
The Chinese market is developing at a uniquely dynamic pace.
The switch on the iron ore market from long-term to short-term supply agreements will not only bring about greater fluctuations in steel prices.
The more consistently companies position themselves as solutions providers, the better they will fare through the crisis.
The global recession and financial crisis is feeding through to a profound downturn in the German mechanical and plant engineering sector.
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