Information Technology

What we do

Bain approaches IT issues strategically, in the broader context of our client's business. We draw on global experience across industries and technologies to help solve companies' most complex IT challenges. More than 40 percent of our work involves major business or major IT transformation.

Our experts use data-driven analysis to assess a client’s unique situation, diagnose existing problems, mitigate potential risks and identify opportunities. Our practice addresses a variety of IT business situations, including:

  • IT strategy: Information technology is a critical enabler of business transformation and growth. Bain helps clients identify the optimal future state of IT that is effective and aligned with their business needs. We then develop and implement a strategy to get there and capture business results.
  • IT performance improvement: When IT underperforms, it negatively affects a business’s performance. Bain works with companies to reduce costs, develop capability sourcing strategies and ensure an application portfolio that is cost effective and supports innovation to deliver breakthrough IT performance improvements.
  • IT M&A: When organizations undergo mergers, acquisitions, divestitures and spin-offs, our experts help to make the most effective and efficient IT transitions part of the integration process.
  • IT program effectiveness: Bain helps clients maximize the business results from large-scale IT initiatives, beginning with ensuring there is an attractive business case for the investment all the way to capturing value in system implementation. We develop and support IT project turnaround programs as well as help set up IT projects for success.

To each client engagement, we bring capability area expertise to help a company navigate their business situation, working alongside client teams to apply customized, problem-solving techniques proven to build IT value. These capabilities include:

  • IT strategic planning, annual planning and demand management
  • Business architecture: Bain ensures that IT and business architecture are functioning to realize a company’s strategy.
  • IT systems and infrastructure:
    • Application rationalization: Bain helps ensure that a client’s application portfolio is cost effective yet supports business innovation.
    • Infrastructure optimization: Through processes such as hardware consolidation, modernization, process efficiency and automation, and staff allocation, we increase and improve infrastructure utilization, adding substantial value to clients’ IT assets.
    • Data management: We help companies store and organize vast amounts of data—and improve their analysis processes so that they find insights that matter.
  • Business-IT engagement model
  • IT delivery and operational processes:
    • IT product development: We help improve product development while also cutting innovation-stifling complexity.
    • IT capability sourcing: We help clients ensure that IT offshoring and outsourcing decisions are based on business strategy and we help set up deal structures, capability networks and sourcing agreements to deliver enduring results: lower costs now and flexibility for the future.
    • IT procurement: We help client realize huge cost reductions and bottom-line benefits by making supply chain and purchasing strategic operations.
  • IT organization, governance design and talent management: We work with companies to design IT organizations, processes and capabilities for scalability, performance and effective decision making, control and management.
  • IT metrics and dashboards: We help clients build the tools they need to measure and sustain their success.

Bain's highly experienced Private Equity group can be deployed to perform due diligence for companies' IT as part of the evaluation process for potential PE and M&A deals.

Our approach

Only a small number of companies have IT that is effective (IT systems maximize the use of resources from a cost and quality perspective) and truly aligned with the business (projects get done on time and support business priorities). These successful companies record a compound annual growth rate over three years that is 35 percent higher than the average. They also spend less: aligned, effective IT can produce material cost savings.

To make IT effective, companies need to streamline their IT organizations in three ways: simplify systems to reduce costs, source IT hardware and services from the best location (inside or outside the company) and dramatically increase the business results from IT initiatives.

The ultimate goal of an effective IT organization should be to harness IT to business objectives to propel new growth; to allow business units to serve customers in ways that competitors do not. Companies will know they have arrived when:

  • The IT organization understands business priorities, supports business needs and is well staffed to respond to challenges.
  • Business trusts IT capabilities and actively participates in–and often leads–all IT projects and investments.
  • The IT organization proactively identifies business opportunities.
  • IT capabilities are a core element of the business strategy.

Our team

We work as an integrated part of your team, from frontline to C-suite, to deliver true results and make the changes stick. We have a core group of senior experts with IT experience that we deploy across the globe.

Our team